Can't connect to Wi-Fi and no replies from Tech Support for pangital 7 inch media tablet

Im getting so discouraged; I can't connect this to my Wi-Fi for nothing!! I got it from QVC, it was a good price, but Im starting to think its junk.. I have 3 laptops all set up to my WiFi with no problem, but this thing won't connect, keeps saying scanning, after I put in the SSID and the password, still nothing? Also thought perhaps it needs to be updated but its a Firmware Version 1.6 so I think its ok.. Did anyone else but me have any problems with this? Im just getting so discouraged with this thing, will be sending it back soon!! Too much trouble and no replies from Tech support and you can't even reach them by phone, they're always busy!! This is junk!! Any advice out there or reviews?

there is a new firmware update HERE
See if that helps. Let me know

watch streaming YouTube videos! It YouTube-V13.apk

Found this on some site, browser crashed before i could get the link.


I purchased a Pandigital Novel for christmas. It connected fine to my
Netgear router/modem until (4 weeks later) while i was installing a
linksys range expander. The linksys range expander worked fine using my
other computers, laptops and PS2 and XBOX game systems. But the Novel
would not connect to my secured network anymore. It could connect to any
unsecured networks that it would scan. The strange thing was i had no
"wifi indicator" or icon to show a connection. Also i had not changed
any of the Netgear router/modem configuration when setting up the
expander. I even took the range expander out of the loop and i still
could not connect to my secure network with the Novel. Now i worked on
this all night and found the simple fix, I had to open the Netgear
router/modem configuration page and check all the boxes that configured
the router/modem even though the boxes were checked already and nothing
was changed! I rechecked the boxes and saved it all new and it worked! I
can connect perfectly now.

I am having the same problem and just got this for Christmas. It doesn't matter what i check or uncheck....it doesn't work...it won't even see the net when hardwired.

Beleive it or not this is actually a known issue across pandigital's pads. Planet, Novel, Star, Nova, and Supernova.

On fix is to reflash the firmware. Another, in the case of the Supernova, use an older version of the firmware. I am actually working with their tech support, but I only hear from them once or twice a month lol. But If I get anything worthwhile I will share it.

Also Factory reset will fix it, but it can/will come back. Results vary.